To submit a complaint, you must:
- Complete and sign the complaint form - Complaint form template
- Send a scan of the completed form to the email address: sklep@kr-poland.pl
- Return the goods to the provided returns address together with the completed and signed complaint form and a copy of the purchase document.
Return address:
KR POLAND Sp. z o. o.
Stary Paczków 114 (Hala)
48-370 Paczków
Complaint processing time - up to 14 business days.
Please note: The complaint form can also be sent by email to sklep@kr-poland.pl to verify the need to return the goods in question.
Other contact details are available in the Contact tab.